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FAQ

I am buying “refurbished” kit. What does that mean?

Our refurbished equipment isn’t brand new, it just looks and operates that way. Your refurbished item was originally owned by a large corporation or agency. Our parent company Sims Recycling Solutions, contracts to take that equipment and completely wipe it of all existing data. Then they pass the equipment over to MyDigitalTech.com. We take the equipment, thoroughly clean it inside and output it through an enhanced test to ensure that it’s good for sale. Where applicable, we’ll install a new operating system and deliver it to you ready to use straight out of the box.

 

What can a new computer do that a refurbished one can’t?

Depending on what one you buy….Nothing! Refurbished laptops and desktops are great for browsing the Internet, home office work and watching streaming movies and television, some of them are even powerful enough to run large programmes like Photoshop. By choosing a refurbished computer you are getting a great piece of equipment at a bargain price.

 

Will my computer arrive ready to use?

Yes! We are a Microsoft Authorized Refurbisher, so your computer will arrive installed with a genuine Windows operating system. Learn more about that partnership here:

http://www.microsoft.com/refurbishedpcs/Buy.aspx

 

Do you also sell new items?

Yes, we do. New items come from the same companies and distributors that supply the stock we refurbish. New items will arrive in their unopened, original packaging.

 

Why do some of the same products have different prices?

We have a large stock of products that come in different conditions. We grade them as platinum, gold and silver so that you know their cosmetic condition.  Platinum products are virtually indistinguishable from new, gold products show minor signs of use and silver products might show visible scratches, scuffs or dents. The products are priced accordingly. To learn more about our grading system click here.

 

Why should I buy refurbished instead of new stock?

Refurbished stock is excellent value for money. You are getting great products from top manufacturers, with genuine Microsoft operating systems (where applicable) and cleaned like new for a fraction of the price of new equipment.

 

Where do the products come from?

Our stock started out as IT equipment being used by agencies or large companies. It has been used for a limited period of time and well maintained.  Our parent group, Sims Recycling Solutions, has contracts to refurbish and redistribute this equipment, providing us with a great variety of quality products.

 

What comes in the box?

This varies by product. Review product descriptions for specific details for what is included in your purchase.

As you shop, we will also make suggestions for additional pieces you might want to purchase to enhance your kit. For example, desktop computers will come with a power cord, but not a keyboard or mouse.

 

What comes installed?

Computer equipment will come with a genuine Microsoft Operating System. The specific Operating System will be detailed within the product listing. You’ll be asked to activate this by entering the unique product key (found on COA sticker; exmple below) when you first turn on your device. Please note that this does not include software such as Word or Excel. 

 Microsoft COA Sticker

 

What will battery life be?

Batteries are tested to ensure they accept a charge, but we cannot guarantee how long they will last.

 

Does my purchase have a warranty?

Yes! All products come with a one year return to base warranty.

 

How do I pay for my purchase?

We accept Visa, MasterCard and American Express. You can also use your PayPal account.

 

How long does delivery take?

All orders will be processed within 24 hours and are dispatched on our courier’s next business day delivery service.

Orders placed during the weekend will be processed on Mondays (excluding bank holidays).

 

How is my order delivered?

All items will be delivered by our courier. Click here for details.

 

What if I have a problem delivery or my purchase once it arrives?

Please contact us with any problems you might have with your purchase. We can be reached by phone at 0845 450 63 23, email or online form. Click here for details.

 

Can I return my purchase?

Yes, you can return your purchase for any reason within 14 days of delivery or for 12 months if the product is damaged or broken. Please note that return postage will not be refunded. For here more details.

 

Is someone available to answer any other questions I might have about products, payment or delivery?

Of course. We are open Monday-Thursday 0900-1700 and Friday 0900-1600 (excluding bank holidays). We can be reached by phone at 0845 450 63 23, email, or online form. Click here for details.

 

Can I collect my purchase in person?

Unfortunately we do not offer a collection service. As such, we have made our delivery system as straightforward and efficient as possible.

 

Where are you based?

MyDigitalTech.com is based in Dumfries, Scotland. Our parent company, Sims Recycling Solutions, operates four sites within the United Kingdom, and in twenty countries on five continents.

 

If my equipment has a faulty and is under warranty, how do I get it repaired?

Any products under warranty must be returned to MyDigitalTech.com to be examined, repaired and possibly replaced or your money refunded.  Any repairs you have made through another vendor will not be covered by your warranty.

 

Can I use my mobile phone with any network?

Many mobiles can be used with your choice of network. Some will be networked locked, though. In those cases, the network will be clearly stated on the product page.

 

Do you only sell mobile phone hardware?

We sell hardware and related accessories, but not tariffs or insurance policies.

 

Will my mobile come with a manual?

As with most mobiles sold today, you will be able to download a user manual online. A printed copy will not be provided with your purchase.

 

What accessories are included in the cost of my mobile?

Mobile phones will come with a charger and, in many cases, a headset. Please check your specific product page for details.

 

If you still have questions, please email us at hello@MyDigitalTech.com, call us at 0845 450 63 23, or use the form on our Contact Us page to submit a query.

 

Thanks for shopping with MyDigitalTech.com!