1. About Us
www.MyDigitalTech.com is operated by Sims Group UK Limited (“we”, “us” or “our”). Our registered office is at Long Marston, Stratford-Upon-Avon, Warwickshire CV37 8AQ, our company number is 03242331 and our VAT number is 812 4539 44.
If you have any queries regarding the Site or any of the information or materials contained on or in it, please contact us by email at Hello@MyDigitalTech.com or by telephone on 0845 450 6323, Monday to Friday, between the hours of 9am and 5pm (GMT).
2. About this Site
We provide this Site and the information contained in it on an 'as is' basis and we have taken reasonable steps to ensure the accuracy and completeness of its content. However, no guarantee, representation or warranty is made as to its accuracy, completeness or correctness. Should you seek to rely in any way whatsoever upon any content contained on, or the material downloaded from this Site, you do so at your own risk. It is your responsibility to ensure that any products, services or information available through this Site meet your specific requirements.
We accept no liability for viruses or other computer contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from this Site.
3. Changes to the Site
We are under no obligation to ensure the content on this Site is up to date and current. We may, at our absolute discretion, change, edit, delete or revise the content of this Site from time to time, including these Terms, for example to comply with changes in the law. Please check this page for changes which have been made to the Terms. Your use of this Site after a change has been posted constitutes your acceptance of the amended Terms. You may access these Terms at any time by accessing the link to them which appears at the bottom of each page of the Site.
4. Availability and Access
No warranty is given that the Site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability. We reserve the right to block your use of the Site or withdraw this Site entirely. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures to access the Site, you must treat such information as confidential. You must not disclose it to any third party.
5. Third Party Websites
We may provide links to third party websites on our Site from time to time. The use of third party websites is entirely at your own risk and these Terms apply solely to the Site and no other website. Links contained in the Site will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site. Links provided on the Site are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any third party’s website.
You are not entitled (nor will you assist others) to set up any links from your own websites to the Site (whether by hypertext linking or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
6. Intellectual Property
All intellectual property rights (including, without limitation, copyright, database rights, design rights, patents, trademarks and logos) in this Site are owned by or licensed to us unless otherwise stated.
You may print, copy, download or temporarily store extracts from this Site for your personal use and not for any commercial use. You must not alter any extract obtained from this Site in any form. Any other use is prohibited unless you first get our written permission. Without limiting the above, unless you first get our written consent, you may not reproduce, modify, adapt, transmit, publish, broadcast, create derivative works of, store, archive or in any way exploit all or any part of this Site.
7. Data Protection and Cookies
Please refer to our Privacy and Cookies Policy.
8. No Warranties
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law.
There are certain liabilities which we cannot exclude by law and nothing in these Terms limits our liability for death or personal injury caused by our negligence or for fraud.
We are only responsible to you for losses that are a natural, foreseeable consequence of our breach of these Terms. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms or your use of this Site.
We will not be liable to you for any losses related to any business of yours including lost data, lost profits, lost revenues or business interruption.
We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms by anything you do or fails to do or as a result of events beyond our reasonable control.
If any provision of these Terms is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms which shall remain unaffected.
No delay or failure by us to exercise any powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.
Any notice to be given under these Terms must be communicated by post, email or facsimile to the address most recently notified by the receiving party. Receipt of notice shall be deemed to occur at the time when the notice would in the ordinary course be delivered or transmitted.
11. Governing Law
These Terms are governed by the laws of England and the courts of England will have non-exclusive jurisdiction with respect to any dispute arising under or in relation to them.
Thank you for visiting our Site.
(Last updated April 2015)
INFORMATION ABOUT US
www.MyDigitalTech.com (the "Website") is operated by Sims Group UK Limited (referred to as "we", "us" and "our" below). Sims Group UK Limited (“Sims”) is a company registered in England and Wales (registration number 03242331) with its registered office located at Long Marston, Stratford-upon-Avon, Warwickshire, CV37 8AQ, United Kingdom.
THESE TERMS AND CONDITIONS OF SALE
These terms and conditions of sale (the "Terms") govern any orders placed using and purchases made in connection with the Website. Please read these Terms carefully. You agree to be bound by these Terms by placing orders using and/or by making purchases in connection with the Website. DO NOT PLACE ORDERS USING OR MAKE PURCHASES IN CONNECTION WITH THE WEBSITE IF YOU DO NOT AGREE TO THESE TERMS. NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS.
By placing an order using and/or by making a purchase in connection with the Website, you warrant to us that you are legally capable of entering into a binding contract with us in the country in which you are located. You are solely responsible for ensuring that the details that you provide are correct and complete and for informing us of any changes to them.
You will only use the Website in accordance with our Terms.
We are responsible for processing any orders for any products placed using or purchased in connection with the Website. We are under a legal duty to supply products in conformity with the contract.
To select products to order, simply click on the ‘Add to basket’ button against the appropriate product and choose from the relevant options provided from the drop-down menu. Click on the basket icon to see the contents of your shopping basket. When you have finished shopping, please click on 'Checkout'.
To place an order, you will need to fill in billing address, shipping address, shipping option (see delivery charges), and credit card details. You will also be able to determine whether your address is saved for your next visit, and whether you wish to be contacted for marketing purposes. Check all the details of your order (if you need to change anything, click any of the 'Edit' buttons next to the component you need to change). Click ‘Pay Now' to place your order.
You can save multiple shipping addresses by simply entering a new address as required. At your next visit you will have the option to select from previously used addresses.
If you have any questions regarding your order please contact us by telephoning 0845 450 6323, Monday to Friday, between the hours of 9am and 5pm (GMT), or by sending an email to CustomerService@MyDigitalTech.com.
Once you have set up an account by ordering a book, your account details will be kept securely on our system if you have chosen for us to do so. All you need to do is visit the ‘Log in’ menu, and then log in by entering your email address and password. If you have forgotten your password, click on 'Forgot password' to reset your password and have it sent to you.
When you sign in to your Account Details page, you can edit or delete saved billing and delivery addresses and you can change options and preferences. WHAT ARE MY PAYMENT OPTIONS?
We accept payment by the following credit cards: Visa Visa Debit Mastercard American Express
As well as selecting card type, you will need to fill in your credit card number, expiry date, and the name and address of the card holder. You may be asked for the CSC code, this is the final three digits of the long number on the signature strip on the back of your card or four digits on the front for American Express.
This site uses PayPal and Global Payment Inc., as independent payment service providers, to process credit and debit card payments. All sensitive payment card information is encrypted using e-payment software and is sent to the bank for instant authorisation via the PayPal and Global Payment Inc. networks of payment gateways. Transactions normally take a few seconds to be processed. For more information about PayPal and Global Payment Inc. please visit their websites at: (i) PayPal - https://www.paypal.com/gb/webapps/helpcenter/helphub/home/?action=callus or call and/or (ii) Global Payment Inc. - https://www.globalpaymentsinc.co.uk/contact-us.html. You can also call them on: (i) PayPal – 0800358 7911 or (ii) Global Payment Inc. – 0800 731 8921.
We take your online privacy seriously. We have a security certificate issued by Comodo. However, the security of any payments transmitted and processed via the internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.
The prices shown are only applicable to orders placed using or purchases made in connection with the Website. All prices are inclusive of UK taxes and inclusive of standard delivery charges.
You may however have the option to purchase express delivery if this is presented at the time of checkout. Please note that we are unable to guarantee that express delivery will be available even if it is purchased and there if the purchased products do not arrive within the stated time period we will only be liable to you for the surcharge you have paid for the express delivery.
Every effort is made to ensure that all prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed on the Website, we reserve the right to correct the price. Where we discover an error in the price of any product that you have ordered or purchased, we will not be obliged to proceed with your order and we will usually endeavour to inform you of the error and the correct price as soon as possible. In these circumstances, you will not be bound to continue with your purchase, and we will usually endeavour to ask you to send an email (where you had placed an online order) or a letter (where you placed an order with us using any other method) to us to confirm that you wish to proceed at the corrected price within a stated time. In the event that you reply that you do not wish to proceed at the corrected price, or do not reply within the stated time or if we are unable to contact you, then we will cancel the order or purchase and refund the amount paid by you. In no circumstances will we be obliged to proceed with your order or purchase at an incorrect price, even if we have accepted your order for a product displayed at the incorrect price and/or failed to inform you of the error.
From time to time we may run special offers. These are available for limited times only. We reserve the right to withdraw the special offer or change any of the terms (including the availability and end date) of the special offer at any time without notice to you.
OUT OF STOCK PRODUCTS
We are unable to accept orders for products that are out of stock. Any orders placed for products that are out of stock will be cancelled and any amounts paid in respect of those products will be refunded. No substitute products will be offered in place of any out of stock products ordered. Please check back at the site at a later date to see if the product has become available.
ACKNOWLEDGING YOUR ORDER
Your order constitutes an offer. Once you have placed your order with us, Sims will acknowledge receipt of your order by sending either an email to you using the address you supplied when placing your order with us. This acknowledgement of receipt does not constitute acceptance of your order. Your order is accepted by Sims on despatch of the products. If for any reason Sims is unable to fulfil your order, Sims will inform you of this by email .
AMENDING YOUR ORDER
If you need to amend your order please contact Sims by telephoning 0845 450 6323 Monday to Thursday 9am and 5pm and 9am to 4pm on Fridays, or by sending an email to CustomerService@MyDigitalTech.com.
We can deliver to any address in the United Kingdom. Delivery to a UK address is stated by the website during a web order.
Once we have sent an order confirmation to you, we will endeavour to deliver the product(s) covered by it to the UK delivery address entered by you within three working days but in any event we will deliver the product(s) within 30 days of the day in which the contract is entered into except in the case of pre-orders which shall be delivered within 30 days of the day in which the product(s) become available.
If we miss the delivery deadline then you may only cancel your order if delivery within the deadline was essential (taking into account all the relevant circumstances) or you told us before we accepted the order that delivery within the delivery deadline was essential. If you do not wish to cancel your order straight away or you do not have the right to do so, then you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline
We may deliver the products in instalments. Delivery charges will be those set out at the time of your order.
RISK AND TITLE
The products will be at your risk from the time of delivery. Ownership of the ordered products will only pass to you when we receive full payment of all amounts due in respect of the products purchased, including delivery charges.
RIGHT TO CANCEL
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products. If your order is delivered in instalments the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by making a clear statement
in writing by email to [CustomerService@MyDigitalTech.com] or by post to MyDigitalTech.Com:
[Customer Services, MyDigitaTech.Com, Irongrey Business Park, Lochside Industrial Estate, Dumfries, DG2 0NR]
You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Please ensure that you quote your order reference and identify the products which you want to cancel your order for.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay and not later than:
(a) 14 days after the day we receive back from you any products we have supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the products, or
(c) If there were no products supplied, 14 days after the day on which we were informed about your decision to cancel this contract.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You will send the products back to Sims at the address above, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the products before the period of 14 days has expired. You will have to bear the costs of returning the products to us. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
PRODUCTS THAT ARE OF UNSATISFACTORY QUALITY OR FAULTY OR MIS-DESCRIBED
If the reason for the return is that the item was damaged before it reached you, or faulty or was mis-described we will also refund the package costs paid by you to return the product to us.
Returns should be sent to Sims at the following address:
[Returns, MyDigitaTech.Com, Irongrey Business Park, Lochside Industrial Estate, Dumfries, DG2 0NR]
OUR WARRANTY AND LIABILITY
We warrant to you that any product purchased from us through our Website is of satisfactory quality, and will remain so for a period of 12 months from delivery, and are reasonably fit for all the purposes for which products of the kind are commonly supplied. Our liability for any losses that you might suffer as a result of you placing an order for or making a purchase of products in connection with the Website is strictly limited to the combined purchase price of the relevant products that you have purchased. The warranty does not apply to damage caused by fair wear and tear, misuse or failure to operate in accordance with manufacturer’s or Sims’ instructions
We exclude all liability and responsibility to you for all other loss or damage that you might suffer provided that this exclusion does not include or limit our liability for (i) death or personal injury caused by our negligence (ii) fraud or fraudulent misrepresentation or (iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
MODEL CANCELLATION FORM
To Sims Group UK Limited of Long Marston, Stratford-upon-Avon, Warwickshire, CV37 8AQ, United Kingdom
Email address: [CustomerServices@MyDigitalTech.Com]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [enter description of goods].
Ordered on: [enter date order placed]
Received on: [enter date goods received if applicable]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is delivered in paper form):